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Get in touch

Contact us

Order help, refund requests, vendor enquiries — pick the channel that suits you. We reply within two business days, usually much faster.

Email

hello@lovelane.co.zw

Best for refunds and anything you have evidence to attach.

WhatsApp

+263 712 345 678

Fastest for live order help during business hours.

Phone

+263 712 345 678

Monday–Saturday, 8:00–18:00 CAT.

Vendor signup

vendors.lovelane.co.zw

Already selling? Sign in. New? Apply through the portal.

Before you write

A few details that help us resolve things on the first reply:

  • Your order reference (the short ID shown at the top of your order page or in the tracking SMS).
  • The buyer email or phone the order was placed with — guest orders use whatever you typed at checkout.
  • For refunds: a clear photo of the issue plus a one-line description of what was wrong.

LoveLane (Pvt) Ltd · Registered in Zimbabwe